Terms of service

Effective Date: 4 August 2026

These Terms of Service ("Terms") govern your access to and use of the Consuite platform and related services provided by Consuite Pty Ltd (ABN 43 679 312 540) ("Consuite", "we", "us", or "our"). By creating an account or using our platform, you agree to be bound by these Terms.

Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded. Where those rights apply, they prevail over anything in these Terms.

1. Account Terms

You must be at least 18 years old to use our platform. You are responsible for maintaining the security of your account credentials and for all activity under your account. You must provide accurate and complete registration information.

Organisation administrators are responsible for managing user access and permissions within their organisation. Each user must have their own individual account.

2. Acceptable Use

You agree to use the platform only for lawful purposes related to construction project management and business operations. You must not:

• Violate any applicable laws or regulations
• Attempt to gain unauthorised access to other accounts or systems
• Upload malicious code, viruses, or harmful content
• Use the platform to harass, abuse, or harm others
• Interfere with or disrupt the platform or its infrastructure
• Reverse engineer, decompile, or disassemble any part of the platform, or attempt to derive its source code, structure, or underlying methods
• Use automated tools, scripts, crawlers, or AI agents to scrape, harvest, copy, or extract the platform, its content, or its data other than through features we provide for that purpose
• Copy, record, or reproduce the platform's screens, layouts, workflows, data models, terminology, or documentation for the purpose of building, training, or specifying a competing or substantially similar product or service
• Use the platform, or any material obtained from it, to train, fine-tune, evaluate, or ground any machine learning or AI model
• Access the platform on behalf of a competitor, or use our confidential information obtained through the platform to benchmark against or build a competing product, without our prior written consent
• Remove, obscure, or alter any copyright, trade mark, watermark, or other proprietary notice on the platform or its outputs
• Resell, sublicence, or redistribute access to the platform without our consent

3. Subscriptions & Payment

Access to the platform requires a paid subscription. Subscription plans, pricing, and features are as described on our pricing page. All prices are in Australian Dollars (AUD) unless otherwise stated.

Subscriptions are billed in advance on a monthly or annual basis and renew automatically. You authorise us to charge your payment method for recurring subscription fees. We will remind your billing contact before a trial converts and before each renewal.

You may cancel your subscription at any time, yourself, through your billing settings — there is no notice period and no cancellation fee — with access continuing until the end of your current billing period. After the paid period ends your workspace enters the read-only grace period described in the Termination section.

New subscriptions carry a 30-day money-back guarantee on your organisation's first paid invoice. Outside that guarantee, fees already paid for the current period are not refunded, and one-time implementation and setup fees are not refundable, except where a refund is required by law or where our Refund & Cancellation Policy provides one. Our Refund & Cancellation Policy sets out the full detail and forms part of these Terms.

We reserve the right to modify pricing with 30 days' notice. Price changes apply from your next renewal after the notice period, and you may cancel before a change takes effect rather than accept it. Where you have opted in to repricing on renewal, updated prices apply from your next renewal after the notice period; you may opt out of automatic repricing in your billing settings.

4. Your Data

You retain all rights to the data you and your organisation members enter into the platform ("Your Data"). You grant us a limited licence to use Your Data solely to provide and improve our services.

You are responsible for the accuracy and legality of Your Data. You must ensure you have the necessary rights and consents to upload and process any data through our platform.

We handle Your Data in accordance with our Privacy Policy. You may export Your Data at any time through our platform's export features.

5. AI Features

Our platform includes AI-assisted features powered by third-party AI models. When using AI features:

• Relevant data from your organisation may be sent to AI providers for processing
• AI requests are routed through a gateway configured for zero data retention. The AI provider processes your data only to generate a response for that request and does not retain it afterwards or use it to train its models
• AI outputs are provided as suggestions and should be reviewed before use
• We do not guarantee the accuracy or completeness of AI-generated content
• You are responsible for verifying and validating any AI-assisted outputs before relying on them

6. Third-Party Integrations

The platform supports integrations with third-party services (e.g., Xero, Stripe). When you enable an integration:

• You authorise us to exchange data with the connected service as required
• Third-party services are governed by their own terms and privacy policies
• We are not responsible for the availability or functionality of third-party services
• You may disconnect integrations at any time through your settings

7. Intellectual Property

Ownership. The Consuite platform and all materials forming part of or made available through it are the exclusive property of Consuite Pty Ltd (or our licensors) and are protected by copyright under the Copyright Act 1968 (Cth), by equivalent laws in other countries, and by trade mark, design, patent, confidential information, and other intellectual property laws. Copyright is asserted in all such materials. All rights not expressly granted to you in these Terms are reserved.

What is covered. Those materials include, without limitation: the platform's source and object code, APIs, database schemas, data models and structures; its screens, page layouts, navigation, workflows, and user interface design; its text, copy, labels, terminology, icons, illustrations, and other graphics; its templates, cost codes, schedules, checklists, standard scopes, report and document formats, and other reference content; its help, onboarding, training, and support documentation; its AI prompts, tool definitions, and system instructions; its calculation logic, algorithms, and business rules (including budget, margin, forecasting, claim, retention, and tax logic); and the Consuite name, logo, and branding. This does not include Your Data, which is dealt with in section 4.

Your licence. Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the platform for your own internal business purposes for the term of your subscription. This is a licence to use the platform — it is not a sale, and no ownership of any intellectual property passes to you.

Restrictions. Except to the extent permitted by a law that cannot be excluded (including the limited interoperability and back-up exceptions in the Copyright Act 1968 (Cth)), you must not, and must not permit any other person to: reproduce, copy, download, record, screenshot, print, or otherwise capture the platform or its materials other than incidentally to permitted use; modify, adapt, translate, or create derivative works of them; distribute, publish, communicate to the public, sell, rent, lease, lend, or otherwise make them available to any third party; reverse engineer, decompile, or disassemble the platform or attempt to derive its source code or underlying structure, logic, or methods; use them to develop, train, or specify any competing or substantially similar product or service; use them as training, fine-tuning, evaluation, or grounding data for any machine learning or AI model; or remove, obscure, or alter any copyright, trade mark, or other proprietary notice.

Access does not grant rights. Being able to view, print, export, inspect, or otherwise access any material through the platform — including via your browser, our APIs, a data export, an AI assistant, or an integration — does not grant you any right to reproduce or reuse it beyond the licence above. Materials obtained through an export or API are provided so that you can use Your Data, and remain subject to these restrictions to the extent they contain our intellectual property.

Feedback. If you give us feedback, suggestions, or ideas about the platform, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use them without restriction or obligation to you. We may implement them without payment or attribution.

Enforcement. We may embed identifiers or other markers in the platform and in exported materials to identify the source of any unauthorised copy, and may monitor and log access for this purpose. Unauthorised reproduction or use of our intellectual property is a material breach of these Terms and may also be an infringement of copyright and other laws. We may suspend or terminate access under section 11 and pursue all remedies available to us, including injunctive relief, damages, and account of profits. Because damages alone may not be an adequate remedy for a breach of this section, you agree we may seek injunctive relief without needing to prove loss. This section survives termination of these Terms.

8. Service Availability

We aim to keep the platform available at least 99.5% of the time in each calendar month, measured excluding scheduled maintenance and events beyond our reasonable control. This 99.5% figure is a service objective; it does not, by itself, create an entitlement to service credits. We may perform scheduled maintenance and will give reasonable advance notice where practical. Except to the extent required by the Australian Consumer Law, we are not liable for downtime, data loss, or service interruptions caused by factors beyond our reasonable control.

9. Limitation of Liability

To the maximum extent permitted by Australian law:

• Except for the consumer guarantees and other rights that apply under the Australian Consumer Law and cannot be excluded, we do not make any other warranties about the platform, whether express or implied
• Where the Australian Consumer Law permits us to limit our liability for a failure to comply with a guarantee (other than a guarantee under sections 51 to 53 of the Australian Consumer Law), our liability is limited, at our option, to resupplying the services or paying the cost of having them resupplied
• Neither party is liable to the other for any indirect, incidental, special, consequential, or punitive loss, or for loss of data, revenue, or business opportunities
• Except for your obligation to pay fees, each party's total liability for any claims arising from the subscription is limited to the amount you paid us in the 12 months preceding the claim

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under the Australian Consumer Law.

10. Indemnification

You agree to indemnify Consuite and its officers, directors, employees, and agents against third-party claims, and reasonable legal costs, to the extent they arise from Your Data, your breach of these Terms, or your unlawful use of the platform. This indemnity does not apply to the extent a claim is caused by our own negligence or breach, and it is subject to the same liability cap in section 9. We will notify you promptly of any claim we become aware of, will not settle it in a way that imposes an obligation on you without your consent, and will let you take over its defence with lawyers of your choice.

11. Termination

Either party may terminate these Terms at any time. You may cancel your account yourself through your account settings. We may suspend or terminate your account if you violate these Terms or engage in conduct that is harmful to other users or the platform. If we terminate your subscription for our own convenience rather than for a breach, we refund the unused portion of anything you have prepaid.

When a paid subscription ends — for any reason, including where a refund brings it to an end — your workspace enters a read-only grace period of 90 days. During this time you retain read access to Your Data and may reactivate at any time by resubscribing. You may also take up a paid data vault to retain your workspace beyond the grace period. If you neither resubscribe nor take up a vault, your workspace is scheduled for deletion after the grace period, after which Your Data is permanently deleted; deleted data may persist in encrypted backups for up to a further 35 days. We retain billing and tax records for 7 years as required by Australian tax law. Deletion follows from the subscription ending and is never a condition of receiving a refund. We may suspend access immediately where required for security, legal, or abuse reasons.

12. Changes to These Terms

We may update these Terms from time to time. We will notify you of any material changes by email or through our platform at least 30 days before they take effect. If a change materially and adversely affects you, you may terminate your subscription before the change takes effect and we will refund the unused portion of any fees you have prepaid. Otherwise, your continued use of the platform after changes take effect constitutes acceptance of the updated Terms.

13. Governing Law

These Terms are governed by the laws of Victoria, Australia. Each party submits to the non-exclusive jurisdiction of the courts of Victoria and the courts competent to hear appeals from them.

14. General

These documents together. These Terms operate together with our Subscription Service Agreement, Refund & Cancellation Policy, and Privacy Policy. If there is any inconsistency between them, the order of precedence set out in the Subscription Service Agreement applies.

Severability. If any provision of these Terms is or becomes void, invalid, or unenforceable, it is severed to the extent needed and the rest of the Terms continue in full force.

Assignment. You may not assign or transfer your rights under these Terms without our consent. We may assign or novate these Terms to a related entity or in connection with a sale or reorganisation of our business, on notice to you.

Waiver. A right under these Terms is only waived in writing, and a delay in exercising a right is not a waiver of it.

Notices. We give notices to you by email to your billing or account contact, or through the platform; you give notices to us by email to support@consuite.app. A notice is taken to be received when sent, unless the sender knows it was not delivered.

Force majeure. Neither party is liable for a failure or delay in performing its obligations (other than an obligation to pay) to the extent it is caused by an event beyond its reasonable control. If such an event continues for more than 30 days, either party may terminate on notice and we will refund the unused portion of any fees you have prepaid.

Entire agreement. These Terms and the documents referred to in them are the entire agreement between us about the platform and replace any earlier representation or understanding.

15. Contact Us

If you have any questions about these Terms, please contact us at:

Consuite Pty Ltd
ACN 679 312 540 · ABN 43 679 312 540
Level 5, 447 Collins Street, Melbourne VIC 3000
Email: support@consuite.app